Frequently asked questions

Tickets purchased for tours and active experiences on specific dates and times cannot be exchanged or returned. However, tickets are not issued “in your name”, if you are unable to attend you can donate the tickets etc.

Yes, one accompanying person is allowed to enter together with the participant of the experience. Accompanying persons are permitted, for example, for photography or video recording purposes, or if they are the legal guardian of a minor. However, the accompanying person is not allowed to actively participate in the experience itself.
Note: This rule does not apply to guided tours, where each participant must purchase a ticket.

Yes, of course, you can book tours and experiences for several people and at the end of the payment process insert the numbers of one or more vouchers to cover only part of the selected services, you will be asked to pay the difference with a card.

Yes, the whole area of our glassworks is wheelchair accessible.

All experiences take place under the expert supervision of our master glassblowers, but of course a certain amount of discipline is required, so we recommend considering your child’s individual abilities. However, it is not uncommon to have 5 year olds cutting a glass or trying blowing. 🙂

Yes, experiences can be purchased at the glassworks in the company shop. However, it is recommended to book experiences and guided tours in advance so that all places are not taken.

Our experienced master glass-cutters have prepared several traditional motifs for you to cut. However, creativity knows no bounds. If you have any ideas or if you want to cut your initials, our masters will help you with that. 🙂

Tickets purchased for tours and active experiences on specific dates and times cannot be exchanged or returned. However, tickets are not issued “in your name”, if you are unable to attend you can donate the tickets etc.

Yes, of course, you can book tours and experiences for several people and at the end of the payment process insert the numbers of one or more vouchers to cover only part of the selected services, you will be asked to pay the difference with a card.

Yes, the whole area of our glassworks is wheelchair accessible.

Yes, if you’re already making your way to us, we recommend booking a tour. We would not like to disappoint you by being at capacity at your given time and you will not be able to get a guided tour.

Yes, experiences can be purchased at the glassworks in the company shop. However, it is recommended to book experiences and guided tours in advance so that all places are not taken.

Tickets purchased for tours and active experiences on specific dates and times cannot be exchanged or returned. However, tickets are not issued “in your name”, if you are unable to attend you can donate the tickets etc.

Yes, the whole area of our glassworks is wheelchair accessible.

Yes, you can pay by card in our company shop.

Children under the age of 6 years can normally take part in our experiences, some with the help of an adult, in the presence of an adult (responsible guardian).

Yes, if we can, we will be happy to prepare a unique programme for you and issue you with a gift voucher. Please contact exkurze@visitruckl.com with your request.

Yes, we can organise specific services such as private creative workshops outside of standard working hours or dates offered in the online booking system. Bookings should be made by phone or email at exkurze@visitruckl.com

Please contact us at exkurze@vistiturckl.com, we will get in touch and do our best to resolve to your full satisfaction.

Unfortunately this is not possible, the system identifies the unique number on the voucher, automatically evaluates the voucher as invalid and does not allow its credit when paying for the selected service. Therefore, please redeem your gift vouchers in time and plan your visit well in advance.

Tickets purchased for tours and active experiences on specific dates and times cannot be exchanged or returned. However, tickets are not issued “in your name”, if you are unable to attend you can donate the tickets etc.

Yes, we try to adapt to the needs of our clients as much as possible.

We work with established suppliers and will always have a quote for the event drawn up to your specification and sent to you. If you have a preferred supplier, you can book them directly and we will charge you a fee for energy consumption and running costs, subject to agreement.

This question cannot be answered with one number. Please send us an inquiry with details and we will calculate everything for you.

Of course, our guides and coordinators communicate in English and are thus also available for interpretation during the workshops if needed.

Yes, cars and buses can be parked on the premises as standard during events, however, the use of the outside areas and the capacity remaining for parking should be consulted in relation to the chosen programme and number of people.

The most common types of events we offer are workshops, corporate parties, teambuilding, public events with accompanying programme, etc.

You can organize a private tour or a creative workshop for one person as well as an event for up to 500 participants.

The duration of the event is directly dependent on the number of people and the activities you wish to include in the programme, so we always recommend consulting your idea and we will design a turnkey scenario for you.

Yes, the whole area of our glassworks is wheelchair accessible.

Yes, when you’re already making your way to us, we recommend booking the tour in advance. We wouldn’t want to disappoint you by finding the capacity filled at the time you arrive, and you miss out on the guided tour.