Can tickets be returned or exchanged?

Tickets purchased for tours and active experiences on specific dates and times cannot be exchanged or returned. However, tickets are not issued “in your name”, if you are unable to attend you can donate the tickets etc.

Is it possible to make a booking for more than one person and services and pay for only part of them with a voucher?

Yes, of course, you can book tours and experiences for several people and at the end of the payment process insert the numbers of one or more vouchers to cover only part of the selected services, you will be asked to pay the difference with a card.

Is the glassworks area wheelchair accessible?

Yes, the whole area of our glassworks is wheelchair accessible.

Is it necessary to book a tour of the glassworks in advance?

Yes, if you’re already making your way to us, we recommend booking a tour. We would not like to disappoint you by being at capacity at your given time and you will not be able to get a guided tour.

May I purchased a tour experience directly at the glassworks?

Yes, experiences can be purchased at the glassworks in the company shop. However, it is recommended to book experiences and guided tours in advance so that all places are not taken.

Rückl Visitor Centre
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Guided tour

Guided Tour

Discover the various stages of Czech crystal production. Get a glimpse into the skilled hands of our glassmaking masters and be enchanted by the atmosphere of the Rückl glassworks, whose tradition dates back to 1846.

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Plan your visit

Experience the best of Czech glassmaking culture and history

During the guided tours of the Rückl glassworks, you will have the opportunity to witness the different production processes and traditional glassmaking techniques. Each step of the crystal production is explained and demonstrated. You’ll see, for instance, how glassmakers shape or blow molten glass, learn about the quality control process, and admire the craftsmanship of our master cutters.

Tours are conducted in both Czech and English languages
The duration of the tour is approximately 45 minutes
Suitable for children of all ages and adults of all age groups

Glassmaking craft all in one place

Discover the glassworks step by step. In the special educational room, the production process is vividly presented, allowing everything on display to be explored up close, even by touch. Concise descriptions on wall panels are accompanied by examples of drawings, materials, raw materials, and tools.

For those who want to learn even more about the handmade production of crystal treasures, a QR code is available in the room. Scanning it will reveal additional detailed information online.